Thursday, July 30, 2015

Servicer focus on mortgage delinquencies severely impacts current borrowers

Despite the percentage of loans in delinquency dropping to less than 5% of all loans in June, mortgage servicers are still paying an inordinate amount of attention to delinquent borrowers, severely impacting the servicers’ overall customer experience, a new report shows. Here’s what servicers can do to fix it.

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