Wednesday, May 3, 2017

Here's how Fannie Mae is transforming itself for customers

Fannie Mae looks to improve the user experience for its own customers with its Lender Journeys initiative. It increased the number of its agile teams from 90 to 145 and brought in design thinkers to make the process as intuitive as possible. The company also brought lenders into the development lifecycle so that it gets feedback in every part of the process.

from Byrd Mix via byrd memphis developer

from Tumblr

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